Contact Us


- Support For You

1.Are you a trading company or a manufacture?

A: We are a professional  enterprise  incorporating industry and trade with 8 years focused on Bluetooth , WiFi series of product development, production and sales.

2. How many workers in your factory ? How many production line?

A: 80 workers and 4 production lines.

3. What kind of the qualification your factory have?

A: We are an ISO9001-2008  certified factory.

4.  What's the monthly production capacity of your factory?

A: 100K per/month.

5. How many QC are there in your factory?

A: 10% of the factory staff work as QC, total 6-8 QC staff.

6. Do you have engineers? Software or hardware?

A: Yes, not only software and hardware engineers, we also have industrial designer, sound tuning engineer, in house quality test lab and sound test lab too.

7.How many people in your company that can speak English ?

A: We have 8 colleagues that can speak fluent English with precise understanding.

8. What's your main market and main customer, have you ever worked with big customer?

A: Our main market is North America, and Europe, we have been working with big customers such asiHome、Marshall、Best buy、TOSHIBA、Klipsch

, and many big trading companies in the world too.

9, What is your factory's advantage?

A: Good quality management, on time delivery, capability of integration of resources, rich experience of providing OEM/ODM service.

Payment Terms

1. What's your payment term ?

A; Our normal payment term is 30% T/T deposit in advance, balance 70% T/T before shipment.

For samples, we accept Western union payment and paypal .

2. Except the T/T payment, do you also accept other payment terms like L/C or O/A ?

A: Yes, we accept L/C payment or O/A vary with order quantity and clients’ credit, welcome to discuss with us for more detail.

About Product

1. What kind of certificate your products have?

CE, ROHS, REACH, FCC etc, depends on clients’ need.

2.What's your normal delivery time ?

Sample 2-5 working days .

1-3K pcs 20-25 working days.

5-10Kpcs 25-30 working days .

10-50Kpcs 30-40 working days.

3.Can you offer free sample ?

Usually we only provide free samples to our VIP clients, for special occasion, please contact us for a discussion.

4.Can we put on our brand on the product ? what's the MOQ .

1000-3000 depends for different kind of products.

5.How do you ship the goods? How long it will take to ship the goods from your factory to my country?

For samples or small quantity goods ,we use EMS,DHL,UPS,TNT,FEDEX, shipping time will be around 4-7 days .

For bigger quantity goods ,we use air-way express or sea shipping.

6.What's the warranty of your products.

We offer 18 month warranty time since shipment.

The warranty does not cover defectiveness which is not our responsibility, such as cosmetic damage for consumer use, or damage due to line power surges, improper power supply or leaking batteries, mishandlings, accidents, or attempted repair by any unauthorized party.

7.How to deal with defective products ?

In order to have your merchandise repaired or replaced by warranty, you need to return the product FREIGHT PREPAID to our office address within the duration of the warranty and must use your local Postal service or EMS only, this is very important

Our office address:

Address: Room 501 Tak Yip Fung business center in Bao'an District of Shenzhen City, 31 Grace Road District

Tel:  86-0755-21502021    Fax: 86-0755-21502021

After received the defective products, we will repair ASAP and ship back to you, we will cover the shipping cost back to you, or we can ship them with goods of your next order.

8.Why your price is higher than the other supplier ? why I have to choose you ?

We only purchase brand-new and high quality materials for factory production.  Higher price products because of higher price materials, which to make sure the production and products are of high quality. We have very strict quality control system, all products are produced according to international standards such as CE, ROSH and ISO9001:2008. What we are looking for is a long-term business cooperation with you.

Copyright © 2017 CheerStar Technology CO.,LTD 粤ICP备14074865号-1